Atome 3D Reviews

Atome3D.com is a French distributor that has made its mark on the 3D printing market. The company offers a range of more than 3,500 brands in its portfolio. The prices for their products vary widely to meet the needs of a large customer portfolio, with budgets ranging from less than €200 to €60,000. They have become a key player in the 3D printing market and are known for their integrated customer service and control of the entire supply chain, which enables them to ensure deliveries within 24/48 hours. Their primary target remains B2B, helping companies of all sizes in the integration of additive manufacturing and 3D scanning. They also offer products for the general public which are accessible to them as well.

Atome3D.com offers a wide range of brands in their portfolio. They have more than 3,500 brands to meet the needs of their large customer portfolio. They offer more than 50 brands to meet all application needs, including basic materials such as PLA or PETG, but also more technical materials such as ESD, PEEK, PEI and/or Carbon, Kevlar or glass fiber. They also have products from Bambulab and Rosa3D. Please note that this information might have changed as it was last updated in 2024.

Atome3D has been in business since 2016. It was founded by Benoit Michaut and is based in Pechbonnieu, Midi-Pyrenees, France. The company is involved in the distribution and integration of Desktop 3D Printers and 3D Scanners.

Atome3D.com is a company that has made a significant impact on the 3D printing market since its inception in 2016. The company is based in the suburbs of Toulouse and has grown by diversifying its portfolio and integrating increasingly popular brands. Atome3D.com is one of the French leaders in the distribution and integration of desktop 3D printers & scanners, with over 30,000 customers. They offer a range of more than 3,500 brands in their portfolio, catering to budgets ranging from less than €200 to €60,000. Their success is largely due to the quality of their integrated customer service and their control of the entire supply chain, which enables them to ensure deliveries within 24/48 hours. Their primary target remains B2B, helping companies of all sizes integrate additive manufacturing and 3D scanning. They also offer products for the general public. Atome3D.com is planning to move to a larger logistic platform dedicated to 3D printers and desktop 3D scanners in France, tripling their current surface area to more than 1,500 m2.

Atome3D.com offers several payment methods to cater to different customer needs. The first method is payment by credit card. This is a simple, quick, and efficient method. Their credit card payment service is fully secured by the CM-CIC system, which guarantees maximum protection. They have several verification methods in place to ensure effective protection against bank fraud. At no point do they have access to your bank details, which are 100% encrypted. No information is stored by their systems.

The second method is payment by bank transfer. All the necessary bank information for the transfer will be indicated during the order process. You should indicate your order number during your bank transfer to ensure optimal order processing. Upon receipt of your bank transfer, a payment confirmation email will be sent to you, which unlocks the processing and shipping of your order.

The third method is payment by administrative mandate. If you belong to a community, a town hall, a school, a hospital, a MJC, Medical-Educational Institute, etc., you may wish to pay by administrative mandate. In this case, online discounts are not applicable on deferred payment orders. They establish a quote before the order is placed. You send them a detailed purchase order for identification on Chorus Pro (commitment number, SIRET, service code...).

Please note that you should never communicate your credit card number if they do not ask for it. Similarly, if you receive an email with their atome3d.com logo asking for your bank details, do not respond or call their customer service but never send your bank details by email unless expressly requested, exceptionally, by their customer service.

Yes, you can pay with PayPal on Atome3D.com. They offer various payment methods including PayPal, credit card, bank transfer, and administrative mandate. You can choose the best payment method for your situation. Please note that all your banking information is 100% encrypted and no information is stored by their systems. They also offer a secure payment service for credit card purchases. If you already have a PayPal account, you can proceed as usual on their site.

Atome3D.com offers a '14 Days Satisfied or Refunded' service. This means that if you are not satisfied with your purchase, you can return it within 14 days.

In terms of shipping, Atome3D.com is committed to delivering your orders as quickly as possible and in perfect condition. They offer tracked and fast deliveries at competitive prices. Once your order is taken over by the carrier, you will receive a tracking number. Your order is generally shipped within 24/48 working hours if the order is placed before 2 PM. They have a large stock and offer many leading brands in the world of 3D printing.

For pre-ordered products, you reserve the product and are guaranteed to be among the first to receive it as soon as it becomes available. The expected reception date is usually indicated in the product description.

Atome3D.com delivers all over France and Europe. You can choose your carrier directly via their website. The headquarters and warehouse are located in France, specifically in Toulouse, so your package is shipped in 24/48 hours. They work with several carriers including Mondial Relay, TNT Express, DHL, and UPS. The delivery time can go up to 10 days during periods of high demand.

You can contact Atome3D.com's customer service by sending an email to contact@atome3d.com. If you have a technical question before purchasing a 3D printer or if you encounter a problem during its operation, they will respond and repair your 3D printer if necessary. If your machine is under warranty and the evaluation by their technicians concludes a hardware failure, Atome3D commits to take back your 3D machine to perform the necessary repairs for the proper functioning of your 3D printer. If your machine is no longer under warranty and you wish to have it repaired by Atome3D, you can send a quote request by email to the same address. They will provide you with a quote as soon as possible. Please note that some parts may not be covered by the warranty. In this case, you should contact them by phone or email to find a compromise.