(5.0 / 5)1805+ Ratings

Atome 3D Reviews

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Overall Rating

5.0
8 Reviews
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About Atome 3D

Atome3D.com is a leading provider in Europe for 3D printers and 3D scanners. They offer a wide range of products and have a reputation for excellent service, with fast and well-protected shipping. They also provide a personalized training service to help customers improve their 3D printing expertise. Their product range includes various types of 3D printers, 3D scanners, and related accessories. They also offer refills for 3D printing materials such as PLA. In addition to selling products, they also maintain a blog where they share news and updates about the world of 3D printing, including new product releases and tips for 3D printing enthusiasts. They have a significant presence in France and stock over 25,000 products.

Atome 3D Pros & Cons

Pros of atome3d.com:

  • Wide Range of Products: Offers a diverse selection of 3D printers, materials, and 3D scanners.
  • Excellent Customer Support: Provides excellent customer service and technical assistance.
  • Fast Delivery: Ensures quick delivery times within 24/48 hours.
  • B2B Focus: Strong emphasis on helping businesses integrate 3D printing technology.
  • Educational Resources: Offers valuable information and resources for users.
  • Training Programs: Certified training organization to support customers in handling machines.
  • Competitive Pricing: Offers products for various budgets, from less than €200 to €60,000.
  • Logistical Efficiency: Controls the entire supply chain to ensure timely deliveries.
  • Partnerships: Partners with companies like BOFA International for air filtration technology in 3D printing.

Cons of atome3d.com:

  • Mixed Trust Score: Atome3d.com has a slightly low trust score according to ScamAdviser, although it is classified as safe by Maltiverse.
  • Negative Reviews: Some negative reviews have been found on social media and review platforms.
  • Owner Identity Hiding: The website owner is hiding their identity, which can be a red flag for some users.

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Atome 3D Customer Reviews (8)

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Isabel Dobson
Isabel Dobson
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Feb 9, 2023
Albert Wylie
Albert Wylie
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Feb 9, 2023
Jessica Cappello
Jessica Cappello
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Feb 8, 2023
Gladys Hinson
Gladys Hinson
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Feb 8, 2023
Lukas Bar
Lukas Bar
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Feb 6, 2023
Louie Watts
Louie Watts
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Feb 6, 2023
Raoul Vertefeuille
Raoul Vertefeuille
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Feb 4, 2023
Roy Tierney
Roy Tierney
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Feb 3, 2023

Atome 3D Customer’s Q&A

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Atome 3D Features and Benefits

Key features and benefits of atome3d.com:

  • Wide range of products: Offers a diverse selection of 3D printers, materials, and 3D scanners.
  • Customer support: Provides excellent customer service and technical assistance.
  • Fast delivery: Ensures quick delivery times within 24/48 hours.
  • B2B focus: Strong emphasis on helping businesses integrate 3D printing technology.
  • Educational resources: Offers valuable information and resources for users.
  • Training programs: Certified training organization to support customers in handling machines.
  • Competitive pricing: Offers products for various budgets, from less than €200 to €60,000.
  • Logistical efficiency: Controls the entire supply chain to ensure timely deliveries.
  • Extensive offerings: More than 3,500 brands in the portfolio to meet diverse customer needs.
  • Scalability: Continuously expanding to meet growing demand and market trends.

Atome 3D Pricing

Atome3D.com offers a wide range of 3D printing products with prices varying from less than €200 to €60,000 to cater to different budgets. They provide competitive pricing and ensure logistical efficiency by controlling the entire supply chain, which enables them to deliver products within 24/48 hours. Additionally, they offer various discounts and promotions, including up to 50% off during Black Friday sales and specific discounts on select items.

About atome3d.com Payment Method?

Atome3D.com offers several payment methods to cater to different customer needs. The first method is payment by credit card. This is a simple, quick, and efficient method. Their credit card payment service is fully secured by the CM-CIC system, which guarantees maximum protection. They have several verification methods in place to ensure effective protection against bank fraud. At no point do they have access to your bank details, which are 100% encrypted. No information is stored by their systems.

The second method is payment by bank transfer. All the necessary bank information for the transfer will be indicated during the order process. You should indicate your order number during your bank transfer to ensure optimal order processing. Upon receipt of your bank transfer, a payment confirmation email will be sent to you, which unlocks the processing and shipping of your order.

The third method is payment by administrative mandate. If you belong to a community, a town hall, a school, a hospital, a MJC, Medical-Educational Institute, etc., you may wish to pay by administrative mandate. In this case, online discounts are not applicable on deferred payment orders. They establish a quote before the order is placed. You send them a detailed purchase order for identification on Chorus Pro (commitment number, SIRET, service code...).

Please note that you should never communicate your credit card number if they do not ask for it. Similarly, if you receive an email with their atome3d.com logo asking for your bank details, do not respond or call their customer service but never send your bank details by email unless expressly requested, exceptionally, by their customer service.

Atome 3D FAQs

FAQ

Atome 3D Alternatives

Top 10 atome3d.com alternatives:

  1. Matterhackers: Offers a wide range of 3D printers, filaments, and accessories. Known for excellent customer service and educational resources.
  2. 3D Universe: Provides 3D printers, filaments, and accessories with a focus on educational and professional applications.
  3. Dynamism: Specializes in 3D printers, scanners, and accessories, with a strong emphasis on customer support and training.
  4. Filaments.ca: A Canadian-based supplier of 3D printing filaments and accessories, known for a diverse product range and competitive pricing.
  5. 3D Prima: European-based retailer offering 3D printers, filaments, and accessories, with a focus on quality and customer satisfaction.
  6. iMakr: Offers a wide range of 3D printers, scanners, and accessories, with a strong emphasis on professional and industrial applications.
  7. 3D Printing Canada: Provides 3D printers, filaments, and accessories, with a focus on quality products and customer service.
  8. Printed Solid: Specializes in 3D printers, filaments, and accessories, with a strong emphasis on community engagement and support.
  9. Matterhackers: Offers a wide range of 3D printers, filaments, and accessories, known for excellent customer service and educational resources.
  10. 3D Universe: Provides 3D printers, filaments, and accessories with a focus on educational and professional applications.
FAQ

How To Open A Atome 3D Account?

Steps to open an account on atome3d.com:

  1. Visit the website: Go to atome3d.com.
  2. Click on the "Account" icon: Located at the top right corner of the homepage.
  3. Select "Create Account": Choose the option to create a new account.
  4. Fill in the required details: Provide necessary information such as name, email, and password.
  5. Verify email: Check the email inbox for a verification link and click on it to verify the account.
  6. Log in: Use the registered email and password to log in to the account.

If any issues arise during the process, contact customer support for assistance.

FAQ

What if my Atome 3D order is packaged in several packages?

In the event that an order is packaged in multiple packages, each package may arrive separately. A tracking number will only be provided for the first package. Contact Atome3D's logistics department to obtain the tracking numbers for the other packages.
FAQ

Are there any delivery fees for Atome3D products?

Delivery fees depend on the weight of the order, the carrier chosen, and the shipping method. The fees offered by Atome3D only cover a contribution to the actual costs, with the rest being borne by Atome3D.
FAQ

How long is Atome3D's delivery?

Atome3D is committed to offering fast and tracked deliveries with a delivery time of 24-48 hours. A tracking number will be provided as soon as the package is dispatched.
FAQ

Does Atome3D have all its products in stock?

Atome3D has a large stock with 99.9% of its products available. The quantity in stock is displayed in real time on the website.
FAQ

About atome3d.com Prices and Cost?

Atome3D.com is a French distributor that has made its mark on the 3D printing market. The company offers a range of more than 3,500 brands in its portfolio. The prices for their products vary widely to meet the needs of a large customer portfolio, with budgets ranging from less than €200 to €60,000. They have become a key player in the 3D printing market and are known for their integrated customer service and control of the entire supply chain, which enables them to ensure deliveries within 24/48 hours. Their primary target remains B2B, helping companies of all sizes in the integration of additive manufacturing and 3D scanning. They also offer products for the general public which are accessible to them as well.

FAQ

What are some of the brands that Atome3D.com offers?

Atome3D.com offers a wide range of brands in their portfolio. They have more than 3,500 brands to meet the needs of their large customer portfolio. They offer more than 50 brands to meet all application needs, including basic materials such as PLA or PETG, but also more technical materials such as ESD, PEEK, PEI and/or Carbon, Kevlar or glass fiber. They also have products from Bambulab and Rosa3D. Please note that this information might have changed as it was last updated in 2024.

FAQ

How long has Atome3D been in business?

Atome3D has been in business since 2016. It was founded by Benoit Michaut and is based in Pechbonnieu, Midi-Pyrenees, France. The company is involved in the distribution and integration of Desktop 3D Printers and 3D Scanners.

FAQ

About atome3d.com Popular Products and Services?

Atome3D.com is a company that has made a significant impact on the 3D printing market since its inception in 2016. The company is based in the suburbs of Toulouse and has grown by diversifying its portfolio and integrating increasingly popular brands. Atome3D.com is one of the French leaders in the distribution and integration of desktop 3D printers & scanners, with over 30,000 customers. They offer a range of more than 3,500 brands in their portfolio, catering to budgets ranging from less than €200 to €60,000. Their success is largely due to the quality of their integrated customer service and their control of the entire supply chain, which enables them to ensure deliveries within 24/48 hours. Their primary target remains B2B, helping companies of all sizes integrate additive manufacturing and 3D scanning. They also offer products for the general public. Atome3D.com is planning to move to a larger logistic platform dedicated to 3D printers and desktop 3D scanners in France, tripling their current surface area to more than 1,500 m2.

FAQ

Can I pay with PayPal on Atome3D.com?

Yes, you can pay with PayPal on Atome3D.com. They offer various payment methods including PayPal, credit card, bank transfer, and administrative mandate. You can choose the best payment method for your situation. Please note that all your banking information is 100% encrypted and no information is stored by their systems. They also offer a secure payment service for credit card purchases. If you already have a PayPal account, you can proceed as usual on their site.

FAQ

atome3d.com Return Policy?

Atome3D.com offers a '14 Days Satisfied or Refunded' service. This means that if you are not satisfied with your purchase, you can return it within 14 days.

In terms of shipping, Atome3D.com is committed to delivering your orders as quickly as possible and in perfect condition. They offer tracked and fast deliveries at competitive prices. Once your order is taken over by the carrier, you will receive a tracking number. Your order is generally shipped within 24/48 working hours if the order is placed before 2 PM. They have a large stock and offer many leading brands in the world of 3D printing.

For pre-ordered products, you reserve the product and are guaranteed to be among the first to receive it as soon as it becomes available. The expected reception date is usually indicated in the product description.

Atome3D.com delivers all over France and Europe. You can choose your carrier directly via their website. The headquarters and warehouse are located in France, specifically in Toulouse, so your package is shipped in 24/48 hours. They work with several carriers including Mondial Relay, TNT Express, DHL, and UPS. The delivery time can go up to 10 days during periods of high demand.

FAQ

How do I contact Atome3D.com customer service?

You can contact Atome3D.com's customer service by sending an email to contact@atome3d.com. If you have a technical question before purchasing a 3D printer or if you encounter a problem during its operation, they will respond and repair your 3D printer if necessary. If your machine is under warranty and the evaluation by their technicians concludes a hardware failure, Atome3D commits to take back your 3D machine to perform the necessary repairs for the proper functioning of your 3D printer. If your machine is no longer under warranty and you wish to have it repaired by Atome3D, you can send a quote request by email to the same address. They will provide you with a quote as soon as possible. Please note that some parts may not be covered by the warranty. In this case, you should contact them by phone or email to find a compromise.

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